Terms & Conditions

Introduction

Welcome to TilePlace.com’s Terms of Service. These Terms of Service (“Terms”) are a legal agreement between TilePlace.com (referred to as “the Company,” “we,” “us,” or “our”) and you, the customer (“you” or “your”). By accessing our website or purchasing our tile products online or in-store, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services. These Terms apply to all sales of our tile products and to your use of our website. Please read them carefully.

Eligibility

You must be eligible to use our website and make purchases. By using the site or shopping with us, you represent that:

• You are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding contract.
• You are using our site and services for legitimate purposes and in compliance with all applicable laws and regulations.
• The personal information and payment details you provide are truthful, accurate, and your own (or you have permission to use them).

If you are using the website on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms. We reserve the right to refuse access to the site or cancel orders if we believe a user is not complying with these eligibility requirements.

Ordering & Payment

Customers can place orders either online through our website or in person at our physical store location:

• Online Orders: To order online, browse our catalog, add desired tile products to your cart, and complete the checkout process. You will need to provide accurate shipping information and payment details at checkout. Once your order is placed, you should receive an order confirmation via email. This email confirms we received your order request but does not guarantee acceptance of the order. We reserve the right to review and accept or cancel any order after it is submitted (for example, due to suspicion of fraud, errors in product information, or stock issues). Accepted payment methods for online purchases include major credit cards, debit cards, and any other payment options indicated at checkout (such as PayPal or store gift cards, if applicable). Your payment method will typically be charged at the time of order placement.
• In-Store Purchases: If you visit our store, you can select products in person. Our sales representatives will assist you with your purchase and provide a receipt as proof of purchase. Payment is due at the time of the in-store purchase. We accept major credit/debit cards and cash for in-store transactions (and other payment forms as advertised at the store). For large or special orders placed in-store that will be delivered later, a deposit or full payment may be required upfront — details will be provided on your order documentation.

Order Confirmation: Whether you order online or in-store, an order confirmation (either an email receipt for online orders or a printed receipt for in-store purchases) will be provided. This confirmation includes order details such as the products, quantities, total price, and an order number. Please review this information and contact us promptly if you notice any errors. Note that online order confirmations indicate we have received your order request; if we later determine we cannot fulfill it, we will notify you and issue a refund if payment was already processed.

Order Changes and Cancellations: If you need to change or cancel your order, contact us as soon as possible. We will do our best to accommodate modifications before the order is shipped or prepared. However, if the order has already been processed or shipped, changes or cancellations may not be possible (or may require you to follow our returns process described below). We also reserve the right to cancel an order if necessary (for example, if a product is mispriced or unavailable, or if we suspect a violation of these Terms). In such cases, we will notify you and refund any payment you have made.

Pricing & Availability

All prices for our tile products are listed in [Your Currency] (unless otherwise stated) and are subject to change at any time. We strive to ensure that pricing and product information on our website and in our store are accurate, but errors may occur. Pricing terms include:

• Pricing Accuracy: If a product is listed at an incorrect price due to a typographical error or an error in pricing information, we have the right to refuse or cancel any orders placed for that product at the incorrect price. If your order is canceled due to a pricing error and your payment has already been processed, we will issue a full refund for the amount paid. We will contact you with the option to reconfirm your order at the correct price, if possible.
• Price Inclusions: Prices displayed do not include applicable taxes, shipping charges, or other fees (such as delivery or handling fees) unless explicitly stated. These additional costs will be calculated and added at checkout for online orders, or at the point of sale in-store, as required.
• Promotions & Changes: Promotional offers or sales prices are valid only for the period stated and may be subject to additional terms. We reserve the right to change prices, promotions, or discontinue products at our discretion, without prior notice (but changes will not affect orders already placed and accepted). In-store and online pricing or promotions may sometimes differ; we do not guarantee that a price available online will be honored in-store, or vice versa, except for official price-matching policies if we choose to offer them.

Product Availability: All products are subject to availability. We make efforts to maintain accurate stock information. However, listing a product on our site or displaying it in-store does not guarantee that the item is in stock or immediately available. If you place an order for an item that is out of stock or back-ordered:

• For online orders, we will inform you as soon as possible. You may choose to wait for the item to restock (if an estimated availability date is provided), select an alternative, or cancel the order for a refund.
• For in-store situations, if an item is not currently available at the store, we may offer to order it for you or direct you to our online store. Any expected wait time or special order terms will be communicated before you complete the purchase.

We reserve the right to limit quantities of any products we offer. In addition, we may impose limits on per-customer purchases for certain items (for example, if a product is in limited supply). We also might discontinue products without notice. Any descriptions, images, or other representations of products are meant to be as accurate as possible; however, due to differences in display screens and the natural variation in materials (especially with tiles, which can have color and pattern variations), the product you receive may slightly differ in appearance from how it is depicted. Such minor variations are not considered defects or grounds for returns beyond our standard policy.

Shipping & Delivery

This section applies primarily to online orders (or any orders that require shipment to you). By placing an order, you agree to the following shipping and delivery terms:

• Shipping Locations: We currently ship to addresses within [ specify countries or regions, e.g., “the continental United States” or “the United States and Canada” ]. We do not ship to P.O. boxes or internationally beyond the specified regions, unless otherwise stated on our website. If you are unsure whether we ship to your area, please contact us before placing an order.
• Processing Time: Orders are typically processed and prepared for shipment within [X] business days after order confirmation/payment (excluding weekends and holidays). Custom orders or large volume orders might require additional processing time, which will be communicated to you.
• Delivery Time: Estimated delivery times depend on your location and the shipping method selected. Delivery estimates will be provided at checkout (for online orders) or by our staff (for in-store orders requiring delivery). Please note these are estimates and not guaranteed delivery dates. Unexpected delays can occur due to carrier issues, weather, or other factors beyond our control.
• Shipping Methods: We use reputable third-party shipping carriers (e.g., USPS, UPS, FedEx, freight shippers, etc.) to deliver products. The choice of carrier may depend on the size/weight of your order and your location. For heavy or bulk tile orders, freight delivery or curbside delivery may be used. Any special delivery instructions should be provided at the time of order.
• Shipping Charges: Shipping and handling fees will be calculated and presented to you before you finalize your order (for online purchases) or will be explained by our staff (for in-store purchases that will be delivered). These fees may depend on the weight, size of the items, and destination. Occasionally, we may offer promotions for free or discounted shipping—such promotions will have specific terms and may apply only under certain conditions (such as minimum order value).
• Ownership and Risk: Title to the products and risk of loss or damage passes to you upon delivery of the order to your address (or upon pickup if you arrange to pick up the products). This means that once the products are delivered to you (or your authorized recipient) and confirmed by the carrier as delivered, you are responsible for them. If you have agreed to pick up the merchandise (e.g., curbside or in-store pickup), risk passes when you take possession of the products. For international shipments (if offered), title and risk may transfer when we hand the products over to the freight forwarder or carrier for export.
• Damage or Loss in Transit: We pack our tile products carefully to withstand normal shipping conditions. However, if your order arrives with obvious damage to the packaging or products, please notify the delivery person immediately and note the damage on the delivery receipt if possible. Then contact us within 48 hours of delivery to report the damage. We will work with you to resolve the issue, which may include filing a claim with the carrier and arranging replacement of the damaged items. Please retain all packaging materials and damaged goods in case an inspection by the carrier is required. While we are not directly liable for third-party shipping damage or loss, we will assist in pursuing a claim and making sure you receive the product you ordered in good condition.
• Delivery Issues: If a shipment is delayed or lost in transit, please contact us and the carrier. We will try to help locate the package. However, once the item is with the carrier, delays are generally beyond our control. We are not liable for delivery delays due to courier issues, customs clearance (if applicable), or other unforeseen events. That said, if you do not receive your order, we will work to either reship or refund your purchase as appropriate, in line with carrier claim processes.
• Signature Requirements: Large orders or high-value shipments may require a signature upon delivery. This is to ensure that the products are received by you or an authorized person. If you are not available to sign, the carrier may leave a notice for redelivery or pickup. It is your responsibility to coordinate with the carrier for any missed deliveries.
• In-Store Pickup: If we offer an in-store pickup option for online orders, you will be notified when your order is ready for pickup. You (or your authorized pickup person) will need to show a valid ID and a copy of the order confirmation or receipt. Orders should be picked up within a specified time frame (e.g., within 14 days of notification) unless you arrange otherwise with us. Uncollected orders after that period may be canceled, and a refund (minus any restocking fee, if applicable) will be issued.

Returns & Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange tile products, the following conditions and procedures apply:

• Return Period: You may return most tile products within 30 days of the purchase date (or delivery date for online orders) for a refund or exchange. If 30 days have gone by, we unfortunately may not be able to offer a refund or exchange (unless otherwise required by law or under a manufacturer’s warranty for defective products).
• Condition of Items: Returned products must be in new, unused, and resalable condition. This means the tiles should not have been installed, cut, or altered in any way. They should be free from dirt, adhesives, or any signs of use. Whenever possible, items should be returned in their original packaging (unopened boxes), including any accessories or documentation that came with them. Partial returns (such as individual tiles from an opened box) are generally not accepted, except at our discretion; typically, only full unopened boxes of tile can be returned.
• Proof of Purchase: A valid proof of purchase is required for all returns or exchanges. For in-store purchases, the original receipt or a gift receipt is acceptable. For online orders, your order confirmation email or packing slip serves as proof. If you received the item as a gift, please let us know and provide the purchaser’s details or order number if possible.
• Return Process: To initiate a return for an online order, please contact our customer service to obtain return authorization and instructions. We may provide you with a Return Merchandise Authorization (RMA) number and the address to which you should send the items. You will be responsible for return shipping costs unless the return is due to our error or a defective product. For heavy or freight items, we can assist in arranging pickup, but any shipping costs may be deducted from your refund if the return is not due to our error. For in-store returns, simply bring the item and your receipt to our store and our staff will assist you.
• Refunds: Once your returned items are received and inspected, we will process your refund. If approved, refunds for online order returns will be issued to the original payment method (credit card, PayPal, etc.) within a certain number of days (typically 5-10 business days after processing, depending on your bank). For in-store returns, refunds for credit card purchases will be credited back to the card; cash purchases will be refunded in cash (for small amounts) or by company check if the amount is large, at our discretion. Shipping costs paid on the original order are non-refundable unless the return is due to our error or a defective product. If you received any promotional item or bundle discount with the purchase, it may affect the refund amount (for example, you may need to return the promotional item or its value might be deducted).
• Exchanges: If you wish to exchange a product for a different style or color, you can do so by returning the original item (meeting the conditions above) and then placing a new order for the desired item. In some cases, we can directly exchange in-store if the item you want is in stock. Any price difference will need to be settled (we will charge or refund the difference accordingly). The timing of an exchange depends on stock availability.
• Non-Returnable Items: Certain products are final sale and not eligible for return or exchange. These may include: custom or special-order tiles, clearance or sale items marked as final sale, opened or partial boxes (unless defective), and any adhesives, grouts, or tools that have been opened or used. We will indicate in the product description or at the time of purchase if an item is final sale or non-returnable.
• Defective or Wrong Items: If we shipped you the wrong product or if a product is confirmed to be defective, please notify us as soon as possible (preferably within 5 days of delivery or purchase). We will arrange for a return or exchange at no cost to you. For defective products, we may require inspection or photos to confirm the issue. We will either replace the item or refund you in full, including any shipping charges you paid.
• Restocking Fee: In some cases (particularly for large returns or commercial orders), we reserve the right to charge a restocking fee (e.g., 15% of the purchase price). This will usually be disclosed at the time of sale or return. We generally do not charge restocking fees for normal consumer returns that meet our policy, but if your return involves a large volume of product or special handling, a fee may apply.
• Return Abuse: We reserve the right to refuse a return or exchange if we suspect fraud or abuse of our return policy. For example, repeated returns of used products, or returns beyond the allowable period, may be denied.

Please note that nothing in our return policy is intended to limit any legal rights you may have under consumer protection laws. If your jurisdiction provides additional return or cancellation rights (for example, certain states or countries have mandatory return periods or warranty rights), we will honor those as applicable.

Warranties & Disclaimers

Product Warranties: Tile products may come with manufacturer warranties that guarantee the product against defects for a certain period. Any such warranty is provided by the manufacturer of the product, not by TilePlace.com directly, though we will facilitate claims under those warranties when possible. We will pass along any applicable manufacturer’s warranty information to you with the product or make it available upon request. Aside from manufacturer warranties or any express warranties explicitly provided in writing by us, all products are sold “as is”. This means that, to the fullest extent permitted by law, we do not provide our own additional warranties on the products, either express or implied.

Implied Warranties: To the extent allowed by law, we disclaim all implied warranties. This includes warranties of merchantability (that the product is of average acceptable quality and generally fit for the purpose for which it’s sold) and fitness for a particular purpose (that the product is suitable for your specific intended use). For example, while we can provide general information about a tile’s typical uses (such as for floors, walls, or wet areas), we make no guarantee that a particular tile is right for your unique project conditions unless expressly stated. It is your responsibility to ensure the product specifications meet your needs, though we’re happy to answer questions before purchase. If your jurisdiction does not allow the exclusion of an implied warranty, then any such implied warranty is limited to the minimum duration permitted by law.

Website and Service Disclaimers: We strive to keep our website up-to-date and running smoothly, but we do not guarantee that the content is error-free or that access will be continuous and uninterrupted. The website and all content provided on it (including product information, stock status, and educational content like installation guides) are provided on an “as is” and “as available” basis. This means:

• We do not warrant that the website will be available at all times, or that it will be free from errors, viruses, or other harmful components.
• We do not guarantee that the information on the site (product descriptions, pricing, etc.) is complete, accurate, or current at all times, though we make reasonable efforts to correct any errors we become aware of.
• Any advice or information (such as DIY installation tips) obtained from our website or staff does not create any warranty beyond what is explicitly stated. Use such information at your own discretion and risk.

Limitation on Warranties: In jurisdictions that allow the exclusion of certain warranties, our customers may have additional rights. No statement in these Terms is meant to exclude or limit any warranty or liability that cannot be excluded or limited by law. For example, under some national or state laws, certain consumer products come with non-excludable warranties, and nothing here diminishes those rights if they apply.

By purchasing our products or using our site, you acknowledge that you understand these warranty disclaimers. If a product is defective or not as described, your primary remedy will be under our return policy or any applicable manufacturer warranty, as described above, rather than any implied guarantee.

User Conduct

When using our website or engaging with our services, you agree to conduct yourself responsibly and ethically. You must not misuse our website, services, or products. Prohibited activities include, but are not limited to:

• Fraudulent or Illegal Activities: Do not use the website or our services to commit fraud or engage in any activity that violates any law or regulation. This includes submitting false or misleading information, placing orders under a false identity, using stolen payment information, or attempting to deceive us or other customers.
• Interference with the Website: Do not attempt to interfere with the operation or security of our website. This means you must not introduce viruses, worms, malware, or any other harmful or disruptive code. You must not attempt to gain unauthorized access to our systems, accounts, or data (no hacking, password mining, or any other illegitimate access attempts). Additionally, you should not use any automated means (such as bots, scrapers, or spiders) to access or monitor the website for any purpose without our express written permission.
• Harassment or Abuse: You may not use our site or services to harass, threaten, abuse, or harm another person. This includes any communication via reviews, chat, or contact forms that is offensive, defamatory, or intended to bully or intimidate. We expect users to interact respectfully with our staff and other customers.
• Misuse of Content: You may not copy, reproduce, distribute, or display any part of our website content for any commercial purpose without our permission (see Intellectual Property section below for details). Also, do not frame or mirror our website within another website, or deep-link to content (like images) in a way that misrepresents the source.
• Impersonation and Account Security: If our site allows user accounts, you must not impersonate any person or entity, or misrepresent your affiliation with anyone. You are responsible for maintaining the confidentiality of any account login credentials. Do not share your password or account access with others, and notify us immediately if you suspect any unauthorized use of your account.
• Spam and Unsolicited Communications: Do not use our website to transmit any unsolicited or unauthorized advertising or promotional materials (spam). This includes junk mail, chain letters, pyramid schemes, or any other form of solicitation that has not been expressly permitted.
• Excessive or Malicious Usage: You may not use our site in a way that could damage, disable, overburden, or impair our servers or networks. For instance, performing a denial-of-service attack or engaging in any other disruptive activities is strictly prohibited.

We reserve the right to monitor usage of our site to enforce these rules. If we determine, at our discretion, that you have violated any aspect of this User Conduct section (or any other part of these Terms), we may take action. Actions can include issuing warnings, suspending or terminating your user account or access to the site, cancelling orders, or taking legal action in serious cases. Illegal activities may also be reported to law enforcement authorities.

Your cooperation in keeping our community safe and respectful is appreciated. If you encounter any misuse of our site or suspect that someone is violating these Terms, please contact us to report the issue.

Intellectual Property

All content on our website and marketing materials is protected by intellectual property laws and is the exclusive property of TilePlace.com or its content suppliers. This includes (but is not limited to) the text, images, product designs, graphics, logos, button icons, videos, audio clips, digital downloads, data compilations, and software used on the site. The compilation of all content on the site is the exclusive property of the Company and is protected by U.S. and international copyright laws.

Trademarks: TilePlace.com and all related logos, product and service names, designs, slogans, and trade dress are trademarks or service marks of TilePlace.com (or its licensors/suppliers). You are not permitted to use these trademarks without our prior written consent. All other names, logos, or marks mentioned on the site that are not owned by us are the property of their respective owners and are used for identification purposes only (such as the trademarks of tile manufacturers we carry). Nothing in these Terms or on the site grants any license or right to use any trademark displayed on the site.

Copyright and Use of Site Content: You are granted a limited, non-exclusive, non-transferable license to access and make personal, non-commercial use of our website and its content. This means you may view, download (cache) or print pages from the site for your personal use only (for example, printing a product detail page for reference). However, without our express written permission, you may not:

• Reproduce, duplicate, copy, or otherwise exploit the website or any portion of it for any commercial purpose.
• Modify, distribute, or create derivative works based on the site’s content.
• Use any meta tags or any other “hidden text” utilizing our name or trademarks.

Any unauthorized use of the website and its content terminates the permission or license granted by us, and may constitute a violation of intellectual property rights. We aggressively enforce our intellectual property rights to the full extent of the law.

User Content and Feedback: If you submit any content to our site (such as product reviews, comments, images of your completed projects, etc.) or provide feedback/suggestions to us, you retain ownership of your content. However, by submitting such content, you grant TilePlace.com a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content in any media. This license is necessary for us to display your reviews on our site, use your feedback to improve our services, or share photos of your projects (for example, on our social media or marketing materials) if you have permitted us to do so. You agree that any content you submit will not infringe on the rights of any third party and is not unlawful, abusive, or obscene. We reserve the right to remove any user-submitted content that we find objectionable or in violation of these Terms or our content guidelines.

Please respect our intellectual property, just as we respect the intellectual property rights of others. If you believe that any content on our site infringes your copyright or other IP rights, please notify us with detailed information so we can investigate and address the issue (per the Digital Millennium Copyright Act (DMCA) or relevant laws, if applicable).

Limitation of Liability

To the fullest extent permitted by law, TilePlace.com and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages of any kind arising out of or related to your use of our website, your purchase or use of any products, or these Terms. This includes, for example, any loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, or for any personal injuries or property damage arising from use of the products, even if we have been advised of the possibility of such damages. We are also not liable for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (such as natural disasters, acts of war, terrorism, pandemics, supply chain disruptions, or internet outages).

In all cases, our total aggregate liability to you for any claim arising out of or relating to the use of our products, services, or these Terms (whether in contract, tort, or otherwise) is limited to the amount you paid us for the product(s) in question or the transaction giving rise to the claim. For example, if your claim is related to a specific order, our liability will not exceed the total price you paid for that order. If you have not made any purchases, our total liability to you for any use of the site or services shall not exceed a nominal amount (e.g., $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such states or countries, our liability will be limited to the maximum extent permitted by law. Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded under law (for example, certain statutory liabilities or liabilities for intentional and grossly negligent acts). However, in any case, you agree that our liability will be as limited as possible in accordance with these Terms.

By using our website or purchasing our products, you understand and agree that you are doing so at your own discretion and risk, and that you will be solely responsible for any damage to your property (including your computer system or home improvement project) or loss of data that results from the use of our products or site, except to the extent that applicable law provides otherwise.

Governing Law

These Terms of Service and any separate agreements or transactions whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles. This governing law applies no matter where you are located, provided that this choice of law does not deprive you of any consumer protections under the laws of your state or country of residence that by law cannot be waived.

You agree that any dispute or claim arising out of or in connection with these Terms, your use of the website, or your purchase of products from TilePlace.com shall be subject to the exclusive jurisdiction of the state and federal courts located in [County], Florida. You consent to the personal jurisdiction of such courts and waive any objections (such as inconvenient forum) to the venue. If you are using the site or purchasing from outside of the United States, you explicitly waive any other jurisdiction and agree to the above choice for any legal proceedings, to the extent permitted by local law.

Please note that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or any sales from us (its application is expressly excluded). Also, if you are a consumer residing in the European Union or another country with specific legal protections, additional rights or different provisions may apply to you under mandatory law (and our governing law clause will apply to the extent consistent with those rights).

Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. If we make material changes, we will post the updated Terms on our website and update the “Last Updated” date at the top or bottom of this document. In some cases, we may also notify you of significant changes via email or by placing a notice on our site’s homepage. However, it is ultimately your responsibility to review these Terms periodically for any updates.

Changes to the Terms will become effective on the date they are posted on our website (unless a later effective date is specified). By continuing to use our website or by making a purchase from us after the Terms have been updated, you agree to abide by the revised Terms. If you do not agree to a change in the Terms, you should discontinue use of the site and refrain from making further purchases until you have consulted with us or otherwise resolved the issue.

No modification of these Terms by you is binding unless agreed to in writing by TilePlace.com. For example, any additional or different terms you propose in any communication (such as on a purchase order or in an email) are not accepted by us unless we explicitly agree in writing. The current version of the Terms posted on our site will supersede all prior versions or understandings of the Terms of Service.

Contact Information

If you have any questions, concerns, or comments about these Terms of Service or any other policies, or if you need to contact us for any reason (including to resolve a dispute or make a request under these Terms), please reach out to us. You can contact TilePlace.com through the following methods:

• Contact Us Page
• Phone: 305-769-9769
• Web Address: TilePlace.com

We value your business and are here to help. If you have an issue with a product or an experience, we encourage you to contact us directly so we can assist in resolving it. Many questions or concerns can be resolved quickly through our customer service team. Additionally, for more information about our policies (such as our Privacy Policy or specific product warranty information), please visit our website or contact us to request those details.

Thank you for choosing TilePlace.com for your tile needs. By using our website and services, you agree to these Terms of Service. We appreciate your trust in us and look forward to serving you.